Your Privacy Is Our Responsibility

kkfbl ("we", "our", or "platform") operates a safe and transparent online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what types of personal information we collect, how we use it, who we share it with, and what steps we take to protect your information.

By using our website (kkfbl.lat), you voluntarily consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

This Policy applies to our website, mobile version, and all digital channels associated with kkfbl. It does not apply to third-party websites or services, even if we have links to them.

kkfbl only collects information that is essential for delivering our services properly. The types of information we collect are detailed below.

2.1 Information You Provide Directly

During account registration and management, you directly provide the following information:

• Full name and identification details
• Valid email address
• Mobile phone number
• Date of birth (for age verification — only users aged 21 or above may register)
• Residential address
• National ID card or passport details (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account information)

2.2 Automatically Collected Information

When you visit our platform, some information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time, date, and duration of visits to the platform
• Pages visited and navigation patterns
• Cookie and session data
• Referral source (where you came from before reaching our site)

2.3 Transaction-Related Information

The following information is recorded during each financial activity:

• Deposit and withdrawal amounts and dates
• Payment method used
• Transaction reference number
• Betting history and gaming activity
• Bonus usage and wagering history

kkfbl uses collected information only for specific, legitimate, and transparent purposes. We never process more information than is necessary.

3.1 Service Delivery and Operations

• Creating, verifying, and maintaining your account
• Providing access to betting, casino games, and other services
• Processing financial transactions — including deposits and withdrawals
• Managing bonuses and promotional offers
• Managing the VIP programme and rewards

3.2 Security and Compliance

• Verifying identity and preventing unauthorised access
• Detecting and preventing fraudulent activity
• Complying with anti-money laundering regulations
• Ensuring age verification (blocking access for users under 21)
• Managing responsible gaming programmes

3.3 Communication and Support

• Communicating with you on service-related matters
• Providing 24/7 live chat and email support
• Sending account security notifications
• Providing transaction confirmations and receipts

3.4 Improvement and Analytics

• Platform analysis to improve the user experience
• Identifying and resolving technical issues
• Developing new features and services
• Statistical analysis to ensure service quality

kkfbl does not sell your personal information to third parties. However, in certain situations we may share limited information with trusted partners.

4.1 Payment Processors

To complete financial transactions, we share necessary information with authorised payment service providers. This includes bKash, Nagad, Rocket, Upay, and authorised Bangladeshi banks. These parties operate under their own privacy policies and are contractually bound to maintain confidentiality.

4.2 Technology and Service Providers

To operate our platform, we work with trusted technology partners — such as server hosting, cybersecurity, and customer support software providers. These third parties operate under strict confidentiality agreements and may only use the information received for the specified purpose.

4.3 Legal Obligations

If disclosure of information is required under applicable law or by order of a legitimate authority, we are obliged to comply. Even in such cases, we always provide only the minimum information necessary.

4.4 Fraud and Security Management

Information may be shared with security partners for the purpose of detecting, preventing, and investigating fraud. This is done in the interest of protecting all legitimate users.

kkfbl uses cookies and similar technologies on our website. Cookies are small text files stored in your browser that help our platform operate more effectively.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect statistics to understand platform usage — all data is processed anonymously.
• Session Cookies: Deleted automatically when the browser is closed.
• Persistent Cookies: Stored for a set period of time.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly.

kkfbl retains your information only for as long as it is needed. The retention period is determined based on the type and purpose of the information.

6.1 Account-Related Information

All account information is retained while your account is active. After account closure, information required to comply with applicable regulations is retained for a defined period.

6.2 Financial Transaction Information

Financial transaction records are retained for an extended period to meet legal requirements and facilitate dispute resolution. The duration is determined by applicable laws and regulatory guidelines.

6.3 Automatically Collected Information

Log files and technical data are generally kept for a short period and deleted after the time needed for security and operational purposes.

6.4 Data Deletion Requests

You may request deletion of certain information after closing your account. However, some information may not be possible to delete due to our legal obligation to retain it.

kkfbl has implemented industry-standard technical and organisational measures to protect your personal information. Our security framework is continuously reviewed and improved.

7.1 Technical Safeguards

• SSL/TLS encryption — all data transfers are completed through secure channels
• High-grade firewall and intrusion detection systems
• Sensitive information stored in the database is kept in an encrypted state
• Regular security audits and vulnerability assessments
• Data backup and recovery processes

7.2 Access Controls

• Only authorised personnel may access the information they need
• All staff are trained on privacy and security
• Strict password policies and multi-factor authentication
• Staff access rights are reviewed regularly

7.3 Response to Security Breaches

If a security breach occurs and it affects your information, we will notify you as quickly as possible and take immediate steps to resolve the issue.

kkfbl believes you should have full control over your own information. To that end, we ensure the following rights.

8.1 Right to Access Your Information

You can request a copy of your personal information stored with us at any time. We will fulfill this request within a reasonable timeframe.

8.2 Right to Rectification

If your information is incomplete or incorrect, you can request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You can object to the processing of your information for specific purposes. For example, withdrawing consent for marketing communications.

8.5 Right to Data Portability

Where applicable, you can request to receive your information in a structured, commonly used, and machine-readable format.

kkfbl is for users aged 21 and above only. Our platform does not knowingly collect any personal information from minors.

We verify age during the registration process. If we have reasonable grounds to believe that someone is under 21, we will temporarily suspend their account and take steps to delete the collected information.

If you find out that a minor has created an account on our platform, please notify our support team immediately.

kkfbl may update this privacy policy from time to time. This policy may be revised due to changes in services, adoption of new technologies, or legal requirements.

For significant changes, we will display a notice on the platform and/or inform you at your registered email address. Continuing to use the platform after changes means you have agreed to the updated policy.

The latest effective version of this policy will always be available at kkfbl.lat/privacy-policy. We recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy or the use of your information, please contact our support team. We provide assistance in both Bengali and English.

We are always ready to respond to your privacy-related requests. Thank you sincerely for your trust in kkfbl — protecting your information is our highest priority.